Grab a cup of tea (or glass of wine) and make sure you are sitting comfortably…

Here at Mushroom Soufflé we take your privacy seriously.

In collecting your information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Mushroom Soufflé. We provide social media training, mentoring, and done for you services to business owners and authors.

You can contact us by email at office@mushroom-souffle.co.uk or by telephone on +44 (0)7958 463689].

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

We have a separate Cookie Policy and Mailing List Privacy Policy – please read those.

Website: Contact us via the Mushroom Soufflé website or request a free download, we will ask for your name, email and phone number.

Clients: As our client, we will collect your name, address, email, phone number, direct debit or credit card details, company details, website, social media profiles and sometimes login details, and business information for your marketing strategy and goals.

We never request your sensitive data unless it is essential to the success of your programme.

Why do we collect this information?

Website: We collect this information so we can respond to your enquiry, send your downloads to you,

Clients: We collect this information so we can book you in for your workshops or programme, provide the highest level of service, communication, training and coaching with full understanding of your business.

We will use your information to conduct research, plan your programme, communicate with you during your programme via email, phone, social media, Skype, send out your invoices, and share relevant information with you.

What do we do with your information?

Website: Your personal data is stored within our website system and on email which are GDPR compliant.

Clients: Your personal data is stored on GDPR compliant systems that we use and shared within the Mushroom Soufflé Team.

Your data is not shared or sold to any third parties. We will not use the information to make any automated decisions that might affect you.

Storing and sharing contact details and documents:

Google’s GSuite

Microsoft OneDrive

Invoicing / Taking payments:

Kashflow

GoCardless and Stripe

All our website financial transactions are handled through our payment services provider, GoCardless. You can review the provider’s privacy policy at https://gocardless.com/legal/. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

How long do we keep your information for?

Website: Your information is kept for 2 years after we cease communications. After 2 years your information is deleted.

Clients: Your information is kept for as long as we work together. When your programme comes to an end we delete all record of social media passwords immediately.

All records of training and coaching are kept for 2 years afterwards, unless you come back to work with us during this time. After 2 years these details are deleted.

Your invoicing details will be kept in our accounts system Kashflow for 10 years from ceasing working together.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask for it to be erased and you can ask for us to give you a copy of the information.

You can also ask us to stop using your information – the simplest way to do this is to withdraw your consent, which you can do at any time by emailing, writing or telephoning us using the contact details above.

Consent

By using our website or signing up as a client with Mushroom Soufflé, you are consenting to this Privacy Policy. This gives us permission to process your data specifically for the purposes identified.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

We may update this policy from time to time by publishing a new version on our website. Please check back if you have any concerns.

Reminder:

This website is owned and operated by Sarah Fletcher, Mushroom Soufflé.

You can contact us by writing to the business address given above, by using our website contact form, or by email to office@mushroom-souffle.co.uk.